Intern eCommerce CRO
Job Description
The JDE Direct-to-Consumer E-commerce department is a startup within the larger JDE corporate. We are a young and eager team of digital experts responsible for developing the global e-commerce activities and online experience for JDE and work in close alignment with local markets and other global departments. We are responsible for optimizing the e-commerce webshops for our 2 main E-commerce brands L’OR and Tassimo (16 localized webshops in total).
In your role as intern you will be working in one of our E-commerce teams on daily tasks as well as your own projects. You will learn very fast on digital E-commerce, customer behavior and optimizing experiences. Fields of expertises that you might touch: UX/UI design, front-end development, CRO, web analytics, user research. You will be part of a dedicated and energetic team of 60+ FTE.
Responsibilities
Our goal is to provide the best online shopping experience for our customers. Depending on your background, skills and interest, there are several topics you could help us achieve this:
- Perform data analysis on customer behaviour to find out where they are getting stuck and analyze experiment results;
- Perform user research to find out how we can improve;
- Create improved designs driven by this research and in line with our brand and style;
- Implement/code experiments (A/B/n or MvT tests) to validate if the changes we want to make actually make a difference;
- Collaborate with the team to optimize our own way of working.
Some of the tools you’ll be working with: Adobe Commerce, BlueConic, Hotjar, GetFeedback, Google Analytics, Tag Manager, Optimize & Data Studio, Jira, Testbirds and Yotpo.
Qualifications
If you’re brimming with entrepreneurial spirit and a drive to succeed, you’ll fit right in at JDE. Working globally and locally, our Associates have been positively influencing the world of coffee for over 265 years. We love people who are not afraid to try, and who try until they get it right. We value strong convictions and encourage debate. And all this in an open, friendly environment where you can approach anyone and grow any way you like.
To be successful in this role you need to:
- Be currently enrolled in a full time Bachelor or Master study in Human-Computer Interaction, Product Design, Graphic Design, Web Design, Media Design, Psychology or another relevant field.
- Have good at managing your time and deadlines, and being adaptive to the ever-changing priorities of the E-commerce business.
- Have the capability to adhere to team processes and standards, while contributing ideas for improvement.
- Have experience with creating hi-fi mockups, process flows, site maps, wireframes, screen prototypes and functional specifications.
- Have some experience with heuristic site assessment, user analysis and secondary research.
- Have knowledge about persuasive techniques.
Additional Information
The length of the assignment is between 4-6 months depending on your availability with a starting date: September. The monthly internship allowance is € 500,- for a WO student, based on a full time 40 hour workweek.
For more than 265 years, JACOBS DOUWE EGBERTS (JDE) is inspired by its belief that it’s amazing what can happen over a cup of coffee or tea. We are fuelled by our purpose of unleashing the possibilities of coffee and tea to create a better future. Today, our coffee & tea portfolio is available in more than 100 developed and emerging markets, through a portfolio of over 50 brands that collectively cover the entire category landscape led by leading household names such as L’OR, Jacobs, Senseo, Tassimo, Douwe Egberts, Old Town, Super, Pickwick and Moccona.
JDE is part of JDE Peet’s, the world’s largest pure-play coffee and tea company, headquartered in The Netherlands.
What’s it like to work at JDE?
We are proud of our passionate, driven associates that challenge the status quo and pursue mastery in everything they do. Our goal is simple and ambitious – JDE: A coffee & tea for every cup.
At JDE, we're Made to Stand Out. Every day we are progressive in outlook, ambitious in nature, resourceful in action and decisive in approach, bringing coffee and tea moments to everyone around the world.